Privacy Policy

Effective date: 2026-10-05

1. Who we are

MB "Boost Technologies", company code 307115307, registered address Mokyklos g. 9-7, Mokolų k., LT-68461 Marijampolė, Lithuania, is the controller of personal data processed through the BOOST mobile application and the website boostpowerbank.lt.

Contact: info@boostpowerbank.lt | +370 640 60285

2. What data we collect

Depending on how you use BOOST, we may process the following categories of personal data:

• account data, such as your name, surname or nickname, email address, phone number and account identifier;
• login and verification information when you register by phone number, Google or Apple;
• rental information, including station and powerbank identifiers, rental times, status, pricing and return information;
• payment-related information, such as transaction identifiers, amounts, payment status and pre-authorisations. Card details are processed by the payment provider and BOOST does not have access to full card numbers or CVV codes;
• technical data, such as IP address, device type, operating system, app identifiers, logs and timestamps;
• location information, if you allow location access, for example to show nearby stations;
• information you provide when contacting us through the app, website chat, contact form, email or phone.

3. Why we use your data

We use personal data mainly to:

• create and manage user accounts;
• provide powerbank rental services and process returns and payments;
• send verification codes and service-related communications;
• show nearby stations and provide location-based functionality where enabled;
• provide customer support and respond to enquiries;
• prevent fraud, manage overdue rentals and recover debts;
• maintain, secure and improve the BOOST service;
• comply with accounting, tax and other legal obligations.

The main legal bases are performance of a contract, compliance with legal obligations, our legitimate interests, and consent where required by law.

4. Who may receive your data

We may share personal data with trusted service providers and partners where this is necessary to operate BOOST. These may include payment providers, hosting and IT infrastructure providers, communication and customer-support providers, authentication and map service providers, technical platform developers and maintenance providers.

We may also disclose data to accountants, legal advisers, debt-recovery providers, public authorities or other parties where required by law or necessary to protect our legal rights.

5. International transfers

The core BOOST application and backend are hosted in the AWS Frankfurt region in the European Union. Some technical or service providers may process or access information from outside the European Economic Area. Where required, we use appropriate safeguards for such transfers in accordance with applicable data-protection law.

6. How long we keep data

• accounting and transaction records – generally 10 years;
• rental and security/fraud-related records – generally 2–3 years;
• customer-support enquiries – generally 2 years;
• technical analytics or diagnostic information, where used – generally 14–26 months.

Data may be kept longer where necessary for an ongoing dispute, debt recovery, investigation or legal claim. If you delete your account, some information may still be retained where required by law or needed for legitimate business or legal purposes.

7. Cookies and similar technologies

We do not currently use advertising or marketing cookies on boostpowerbank.lt. The website and its necessary third-party features may use limited technical storage or similar technologies required for functionality, for example customer support. If optional analytics or marketing technologies are introduced, we will update this Policy and obtain consent where required.

8. Security

We use reasonable technical and organisational measures to protect personal data, including secure data transmission, access restrictions and security measures provided by our hosting and technical-service providers.

9. Your rights

Under applicable data-protection law, you may have the right to:

• access your personal data;
• correct inaccurate or incomplete data;
• request deletion or restriction of processing;
• receive certain data in a portable format;
• object to certain processing;
• withdraw consent where processing is based on consent;
• lodge a complaint with a data-protection authority.

Requests can be sent to info@boostpowerbank.lt. We normally respond within one month, subject to the rules set by applicable law.

In Lithuania, complaints may be submitted to the State Data Protection Inspectorate (Valstybinė duomenų apsaugos inspekcija), L. Sapiegos g. 17, LT-10312 Vilnius.

10. Changes to this Policy

We may update this Privacy Policy from time to time to reflect changes in the BOOST service, our providers or legal requirements. The current version will be published on our website and/or made available in the app.

11. Contact